Our Management Team
Here at Eagle Security we often hear that
all security companies are the same, but the truth is we are not all
the same.
With Eagle Security’s “Excellence in Security Service Program”
we guarantee the level of service you deserve to safeguard your personnel
and property.
If you are not satisfied with the service call us and our
professional team immediately goes into action to solve the problem.
Satisfaction is guaranteed.
Support Services
By serving a limited clientele and through controlled growth, Eagle Security has all but eliminated support service problems that plague most other security companies. Most other security companies take on new clients, offer new services and work special events with disregard to their ability to provide support services for their officers and clients.
At Eagle Security, support services such as officer scheduling, uniforms, payroll and billing process are never taken for granted. Weak support services for the officers and clients leads to missed watches, disgruntled officers, billing errors and poor customer service. In short, poor support service equals poor security service.
Eagle Security uses an integrated computerized system to manage scheduling, payroll and billing to ensure reliability. Invoices are verified against schedules and payroll to insure you will never be billed for services you didn’t receive and officer are paid for the hours they worked.
Making sure the officers are paid correctly and on time is a top priority. An officer upset about his pay won’t provide the excellence in service, which you deserve.
Through the use of our Personnel Change Notices, you will never be surprised by a change of officers at your business. You will be faxed or called with notice whenever there is a change to your officers.
Through the use of our Client Notice Form, you will be able to fax or call in a complaint or concern to our management team. Within the hour, you will receive a response to let you know what we are doing to resolve your concern.
Weekly customer service calls enable us to know how we are doing. Each week Call our customers and ask two simple questions: “How is our service?” And “Is there anything we could do to improve the service?”